Delivery and Returns
Freshly Milled & Dispatched
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We mill in small batches and hand parcels to Royal Mail as soon as they’re ready.
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Orders placed before 11:00 on working days are typically dispatched the following working day; later orders are handled on the next working day.
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We ship with Royal Mail Tracked 48 — usually delivered in 2 working days (please allow up to 3).
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You’ll receive a tracking link when your parcel is handed to Royal Mail.
Delivery Rates
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Orders up to £24.99 — £4 UK delivery (Tracked 48).
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Orders of £25 or more — free UK delivery (Tracked 48).
Where We Deliver
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We deliver nationwide (including Northern Ireland). Some postcodes, such as Highlands & Islands, may take a little longer.
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We’re shipping domestically for now. If you’re outside the UK, join our email list and we’ll share when international delivery launches.
Packaging
Your flour arrives in a home-compostable pouch, with eco-conscious outer packaging — neat, protective and kinder to the planet.
Returns
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We can’t accept returns of opened food.
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If anything arrives damaged or incorrect, email support@simplypowdered.com within 7 days and we’ll arrange a replacement or refund.
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To return an unopened pouch, email us first and we’ll confirm the return address and instructions.
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Refunds are processed within 7 days of us receiving the goods (or proof of posting).
This doesn’t affect your statutory rights.
Start a Return
Email support@simplypowdered.com with your order number and reason for return; we’ll reply with the return details.